Helps & FAQ

- Frequently asked questions

Why Dogs Dont eat food

tHIS CAN BE CAUSED BY MANY REASON

How do I change my account settings?

Once you have logged into your account you can manage all your account settings by clicking the relevant option on the left navigation of your My Account Page.

How do I create an account?

You can create an account by clicking register on top of website. Once you have completed this online form you can log into your online acco

What emails will I receive regarding my order?

You will receive the order confirmation email – to acknowledge we have successfully received your order.

Can my delivery and billing address be different?

Yes, you can enter a different delivery address when paying via credit or debit card. However, please ensure the billing address entered matches that of the card you have used.

Which payment methods do you accept?

We accept credit/debit cards, including Mastercard, & Visa, FPX/online banking, E-wallet payment solution.

Do I need to create an account to buy from your online shop?

No, you can checkout as a guest. However, we would advise creating an account as this then allows you to track the progress of your order and you can save your details for any future orders.

When will I be charged?

When placing your order online you will be charged when this order has been received by us. You will receive a confirmation email from ourselves.

Can I exchange my product(s)?

Goods returned within 7 days that are unused and in their original packaging can be exchanged. Please contact us and provide detail on the returns form which items you would like to exchange.

When will I get my refund?

Provided the goods are in their original condition and packaging and unused, we will issue a refund within 4-15 working days of the item being received by us. This refund will be issued to the original method of payment.